Reliance digital not returning my money 41670

Reliance digital not returning my money 41670

Hi All,

I have recently returned one AC to reliance digital store Lucknow . But they are not returning my money Rs 41670 .

Please see below conversation for the same:

Please see my Below story and follow up Email .

Re: Want to return my Hitach Waja model 2 Ac’c [#10173646]


x cshead.reliancedigital

Sep 23

to me

Dear Customer,

Thank you for writing to us, your email is very important to us.

Allow us 24 hrs time to get back to you.

Thanks!Reliance Digital

Hi Team,

I have purchased 2 Hitachi Ac from lucknow Web mall . Please check my details with my mobile number 9923403654.

But I am facing continuous problem with these 2 AC every week . Turnaround time to resolve these problem is more that 10 days every time .

It seem that, these AC are are not adding any value to me, So I want to return these products and want to get back my money.

Please help me in this matter .

Ashutosh Trivedi 09923403654


Sep 23

to me

Dear Mr. Trivedi,

Greetings from Reliance Digital!

Thank you for reaching us about the 2 HITACHI AC issue concern.

We completely understand the experience that you had gone through. We would never want our customers to be in such a situation.

As discussed, we will have this investigated and take required actions.

Looking ahead to provide the best experience of our services.

We will have the senior team to contact you and bring your concern to resolution.

Please accept our apologies for the experience you had.


Gauri Rana

CEO Escalation Team

Reliance Digital Retail Ltd

Ashutosh Trivedi Nov 1(9 days ago)

to cshead.relianc. Hi Team,

I have returned my AC one Month back but still waiting for my refund to be credited in my bank account .

I tried to get a information about my refund status through customer care and store but I am not able to track my refund request status . I am not sure by when I will be getting my refund back.

I am waiting from last one month for my refund with patience, but it seems that no one is taking care for my request, So I am writing this Email to escalation team to take proper action on this .

Please call me related to this issue.


Ashutosh Trivedi



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